Cancellation, Reschedule, Late Arrivals Policy
We are committed to provide you the best service, in order to ensure your arrival we will require a payment to schedule your appointment or we will ask for your voucher number.
you can reschedule your appointment by following the link on the confirmation e-mail. An e-mail reminder will be sent 30 hours before your appointment; If you don't call us or reschedule your own appointment 24 hours before your appointment, we will keep 50% of the payment or we will redeem your voucher.
24 Hours cancellation policy
Wellness and Skin Care Clinic has a 24 hour cancellation / rescheduling policy.
By not canceling before 24 hours your appointment you commit with our policy as well as appropriate behavior policy.If you miss your appointment ,you are more than 15 min late; cancel or change your appointment with less than 24 hours notice, you will be charged 50% of the original price of the service; in case you have a voucher from a company different from wellness and skin care clinic we will completely redeem your voucher or you will be charged 50% of the original price of the appointment to reschedule your voucher.
This policy is in place out of respect for our therapists and our clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.
Thank you for your understanding and cooperation.
Last Minute Deals:
If you need to cancel your appointment you need to do so before 24 hours of your appointment by using the link on your confirmation or reminder email and send us an email. In order to receive a full refund, you need to request it 24 hours before your appointment and you will receive a credit towards any other service in a form of a coupon. NO REFUNDS.
If you need to reschedule your appointment you need to send us an email or text message 24 hours before your appointment and a $25 fee will be charged.