Cancellation, Reschedule, Late Arrivals Policy
We are committed to provide you the best service, in order to ensure your arrival we will require a payment up front or we will ask for your voucher number.
you will receive a confirmation email, and email reminder as well as a text message, you can reschedule your appointment by following the link on the confirmation e-mail or your reminder email. An e-mail reminder will be sent 48 hours before your appointment, please be aware that you have plenty time make changes if need it.
24 Hours cancellation policy
Wellness and Skin Care Clinic has a 24 hour cancellation / rescheduling policy.
By booking your appointment you committed with our policies as well as our appropriate behavior policy.If you miss your appointment ,you are more than 15 min late; cancel or change your appointment with less than 24 hours notice, you will be charged 50% of the original* price of the service to reschedule your appointment; in case you have a voucher from a company different from wellness and skin care clinic we will completely redeem your voucher or you will be charged 50% of the original price* of the appointment to reschedule your voucher.
In case of inclement weather, we will follow Greenville school district decisions. For example, If Schools are on 1 hour delay, and you have a 8:30 am appointment, we will have our 9:00 am and after appointments and your appointment will be rescheduled or If schools are closed we will be closed and we will be rescheduling all appointments to the earliest time available. Once you receive your confirmation for such rescheduling, you can follow the link on your email to select a suitable time, in case the one assigned is not convenient.
Last Minute Deals:If you need to cancel your appointment you need to do so before 24 hours of your appointment by using the link on your confirmation or reminder email and send us an email. In order to receive a full credit, you need to request it 24 hours before your appointment and you will receive a credit towards any other service in a form of a coupon. NO REFUNDS.
If you need to reschedule your appointment you need to send us an email or text message 24 hours before your appointment and a $25 fee will be charged.
Thank you for your understanding and cooperation.
* Original Price is defined as the price without any discounts, you can check this list on our website: https://www.wellnessandskincaresc.com/clients