Cancellation, Reschedule, Late Arrivals Policy
We are committed to provide you the best service, in order to ensure your arrival we will require a payment up front or we will ask for your voucher number.
By booking your appointment you agree with our policies as well as our appropriate behavior policy; including: Right to terminate service due to improper behavior or possible threat to the therapist's safety.
Once you book your appointment, you will receive a confirmation email, two email reminder and a text message. Please contact us immediately if you are missing your emails. You can reschedule your appointment by following the link on the confirmation e-mail or on your reminder email. An e-mail reminder will be sent 48 hours before your appointment, please be aware that you have plenty time make changes if need it.
- Promotions have only 1 allowed rescheduling event.
- Groupon and Last minute appointments cannot be rescheduled.
- Groupon clients: Once your voucher is redeemed this action cannot be undo and we do not offer any type of REFUNDS, so please plan your visit accordingly.
24 Hours cancellation policy
Wellness and Skin Care Clinic has a 24 hour cancellation / rescheduling policy.
In case of inclement weather, we will follow Greenville school district decisions. For example, If Schools are on 1 hour delay, and you have a 8:30 am appointment, we will have our 9:00 am and after appointments and your appointment will be rescheduled or If schools are closed we will be closed and we will be rescheduling all appointments to the earliest time available. Once you receive your confirmation for such rescheduling, you can follow the link on your email to select a suitable time, in case the one assigned is not convenient.
Amazon Local, Chicken deal, Groupon, Living Social or Yelp Vouchers:
If you have a voucher and you are trying to schedule an appointment before the expiration date is due, please remember:
Booking period expires with your voucher's expiration day, but your
service day can be programmed after the expiration day. This includes
appointment packages. In the event you have a partially redeemed package
and your booking period is expired, you need to request a new voucher
code to be used towards a new full price appointment. We will deduct the
price of the appointments you have booked and we will issue with the
balance in the form of a certificate to be used only for full price appointments. To request your code fill the form in the FAQ sections in our website https://www.wellnessandskincaresc.com/faq
- Your voucher will be used as a form of payment to book your appointment and will show as redeemed in your records.
Last Minute Deals:
If you need to cancel your appointment, you
need to do so before 24 hours of your appointment by using the link on
your confirmation or reminder emails. In order to
receive a full credit, you need to request it 24 hours before your
appointment. You will receive a credit towards any other service in a
form of a coupon. NO CASH OR CREDIT CARDS REFUNDS.
If you need to reschedule your appointment you need to send us an email or text message 24 hours before your appointment and a $25 fee will be charged.
- Appointments Packages/ Gift Certificates.
We do not take responsibility for any lost or stolen code number. Anyone with the code can use it as long the code still valid
Redeemable only at the specific location for the goods or services listed on your voucher.
Not redeemable for cash.
Doesn't cover tax or gratuity.
Promotional value can't be combined with other offers.
Unauthorized reproduction, resale, modification, or trade are prohibited.
All services require appointment.
the purchase of this package or coupon does not guarantee that desired
times and days for your appointment will be available.
Thank you for your understanding and cooperation.
* Original Price is defined as the price without any discounts, you can check this list on our website: https://www.wellnessandskincaresc.com/clients